Privacy policy.

Effective Date: 01 July 2024

Chelsea Water is committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website [https://chelsea-water.com/] (the “Site”). Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it.

1. Data Controller Information

Chelsea Water

Address:

Boundary Terraces,
1 Mariendahl Ave,
Newlands,
Cape Town,
South Africa,
7700

Email: charley.law@chelsea-water.com

2. Types of Data Collected

Personal Identification Information: Name, email address, phone number, etc.

Technical Data: IP address, browser type, operating system, referring URLs, and other technical information.

3. Purpose of Data Collection

We collect and use your personal data for the following purposes:

To provide, operate, and maintain our website
To improve, personalise, and expand our services
To understand and analyse how you use our website
To develop new services, features, and functionality
To communicate with you, including for customer service, updates, and marketing purposes
To send you emails
To find and prevent fraud

4. Legal Basis for Processing

We process your personal data based on the following legal grounds:

Your consent
Compliance with legal obligations
Our legitimate interests

5. Data Subject Rights

Under GDPR, you have the following rights:

Right to Access: You can request access to your personal data
Right to Rectification: You can request correction of inaccurate or incomplete data
Right to Erasure: You can request deletion of your personal data
Right to Restrict Processing: You can request restriction of the processing of your data
Right to Data Portability: You can request transfer of your data to another organisation
Right to Object: You can object to the processing of your data
Right to Withdraw Consent: You can withdraw your consent at any time

6. Data Retention

We retain your personal data only for as long as necessary for the purposes set out in this Privacy Policy. We will retain and use your data to the extent necessary to comply with legal obligations, resolve disputes, and enforce our policies.

7. Data Sharing

We may share your personal data with:

Service providers who assist us in operating our website and conducting our business
Law enforcement agencies, if required by law
Third parties in connection with any merger, sale, or acquisition of all or a portion of our business

8. Data Security

We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction.

9. International Data Transfers

If we transfer your data outside the European Economic Area (EEA), we ensure that appropriate safeguards are in place, such as standard contractual clauses or other legal mechanisms.